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Recipients: Do you have the activation code?
You'll find answers and self-service tools, all right here.
I have the activation code
Great! Let's locate you the gift you received. This will make it much easier to provide support specific to the gift you received.
Enter the 6-digit activation code:
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Where can I find the activation code?
Gift email
Support recipient email
Tip: Try searching your inbox for "Giftly".
Greeting card or Printout
Support recipient printout
Tip: If you received a printout or greeting card, the activation code is a 6-digit code printed on the paper.
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I have the order number
Great! Let's locate you the gift you received. This will make it much easier to provide support specific to the gift.
Enter the 9-digit order number:
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How does Giftly work?
Giftly allows people to send monetary gifts to friends and family and suggest where to go and what to get with the gifted funds. Through Giftly, purchasers can suggest a specific business or business category to the recipient and include a personal note.
Gifts can be delivered electronically, by hand, or by mail. The recipient receives the gift and is presented with the note and suggestions made by the purchaser.
After the recipient opens the gift, they can choose how to receive the funds associated with the gift.
Funds can be delivered as a credit to an existing credit or debit card, as a deposit to a checking account, as a payment to PayPal or on a Visa gift card. (Note: not all credit/debit cards have this capability. When the recipient goes to redeem, we'll check and let them know if the card they entered can receive the credit.)
Giftly funds are not restricted to a particular merchant. The selected merchant is just a suggestion for where the gift should be spent. Recipients will receive the funds associated with a gift in a manner they choose and they can then go spend those funds at any merchant. When the recipient goes to a merchant, they will pay like normal.
We'll prompt the recipient to send a thank you card sharing how they used the funds.
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My question or issue isn't listed
For additional information about how Giftly works and answers to commonly asked questions, please see the FAQ. If you need to contact a support representative, please submit a ticket here.
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Contact Giftly Support
If this inquiry is about a specific gift, please enter some additional information to help us locate it in our system:

Please enter your name
Please enter your email address
Please enter a description of the issue
Thanks! Your information has been sent to the Giftly Support team! We'll do our best to respond to you within 48 hours!
Uh oh - There was a problem and we couldn't save your information. Please send an email to support@giftly.com and we will respond as soon as we can!
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Refund gift sender

We're sorry you're not able to use your gift. Please enter the reason you'd like to cancel, and we will refund the buyer automatically.
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How It Works
Email, text, print, mail icons
Give a gift card via email, text¹, print out, or a high-quality greeting card in the mail.
credit, debit, prepaid, paypal icons
The recipient chooses the most convenient way to receive the gift: as a gift card in the mail or as a credit to their bank account or PayPal account.
credit, debit, prepaid, paypal icons
You suggested something you think they'd like, they share with you how they spent the money.
They always get what they want!
Ok, got it
See an example gift
Enter the code from your gift:
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× cancel