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Purchasers: Do you have the order number?
You'll find answers and self-service tools, all right here.
I have the order number
Great! Let's locate the gift you purchased. This will make it much easier to provide support specific to the gift you purchased.
Enter the 9-digit order number:
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Where can I find the order number?
Purchase confirmation screen
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Tip: If you created an account when you purchased, you'll find the gift under your My Gifts page.
Receipt Email
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Tip: Try searching your inbox for "Giftly purchase confirmation".
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Contact Giftly Support
If this inquiry is about a specific gift, please enter some additional information to help us locate it in our system:

Please enter your name
Please enter your email address
Please enter a description of the issue
Thanks! Your information has been sent to the Giftly Support team! We'll do our best to respond to you within 48 hours!
Uh oh - There was a problem and we couldn't save your information. Please send an email to support@giftly.com and we will respond as soon as we can!
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Refund gift sender

We're sorry you're not able to use your gift. Please enter the reason you'd like to cancel, and we will refund the buyer automatically.
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How It Works
Email, text, print, mail icons
Give a gift card via email, text, print out, or a high-quality greeting card in the mail.
(Standard data rates, fees, and charges may apply to send by text.)
credit, debit, prepaid, paypal icons
The recipient chooses the most convenient way to receive the gift: as a gift card in the mail or as a credit to their credit card, debit card, bank account, or PayPal account.
credit, debit, prepaid, paypal icons
You suggested something you think they'd like, they share with you how they spent the money.
They always get what they want!
Ok, got it
See an example gift
Enter the code from your gift:
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× cancel