FAQ

1. What is a Giftly?

A Giftly is a new kind of gift. You can give a Giftly for any item or experience, at any place, for any amount, and send it instantly from your smartphone. Make a Giftly for dinner at a favorite restaurant, a sweater from a local boutique, or even ice cream at a nearby park. You'll be able to see where a recipient used it and what they got.

2. How does it work?

When you give a Giftly, you'll tell the recipient what you'd like them get and where you'd like them to get it and decide how much to gift them. We've created dozens of fun icons that you can use or you can use a photo of anything you'd like. The Giftly can be delivered via text, email or Facebook.

After you've sent a Giftly, you can see its status at any time in My Giftlys. You can see when they open it, where they used it, see what they got, and exchange messages.

As a recipient, after you open the Giftly, all you need to do is go and buy the intended gift at the place chosen by the gifter. You don't need to show anything to the merchant. After you buy your gift, use the iPhone app, mobile web app, or website to indicate that you've used the Giftly and we'll credit the gifted amount directly to your credit card or PayPal account.

3. I just received a Giftly. How do I use it?

Go and buy the intended gift at the place chosen by the gifter. You don't need to show anything to the merchant. After you buy the gift, use the iPhone app or the website to indicate that you've used the Giftly and we'll credit the gifted amount directly to your credit card or PayPal account, which you'll need to register with Giftly.

4. What if I send a Giftly to someone without a smartphone?

If your recipient doesn't have a smartphone, they can go to www.giftly.com on their computer and choose from a number of options available to use their gift.

5. Do Giftlys expire?

No, Giftlys do not expire.

6. Why is there a service fee?

Giftly needs to pay bank processing fees make the magic happen, therefore there is a nominal fee for the gifter at the time of purchase.

7. Why do I need to Facebook Connect to use Gift Watch?

Gift watch is a place to see giftable events that are happening right now. Giftly searches Facebook for checkins, birthdays, and other events that we think you might be interested in giving a gift for.

8. What's the Giftly Guarantee?

If you or the person you send a Giftly to are not completely satisfied, we'll refund the full value of your gift as long as it hasn't been used. Simply email support@giftly.com.